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Conditions for returning the goods purchased from alert.bg
I. Providing User Information
1.1. It is necessary to complete the withdrawal form and the return of the goods.
1.2. Specify the name, address, and exact details of the bank account to which the contract amount is to be refunded.
1.3. Specify the order details and the date of notification of your withdrawal from the contract.
II. Requirements for the shipment
2.1. When returning the consignment, the integrity of the package of the delivered product should be preserved.
2.2. Upon return, all components of the original shipment from alert.bg should be recovered:
· The delivered product, back to top
· Gift from the shop - depending on the value of the order
· The documents included in the cash receipt are necessary to determine the amount of the amount to be recovered.
III. Send the shipment
3.1. The
return of goods from the online shop alert.bg should be made by company
Speedy, available on national telephone number 0 7001 7001.
3.2. The consignment should be sent with the option "at the store of Alert" or at your expense. Shipments
with the "Canceled" option do not meet the conditional condition
described here and will not be accepted by the Alert store.
3.3. The consignment should be sent to an office of company Speedy at Geo Milev str. In Stara Zagora
3.4. In
case the goods are returned by a different company, the risk of losing
and damaging the goods, as well as the delivery costs, is at the expense
of the User.
IV. Reimbursement of amounts paid by the User.
4.1. Upon
receipt of the shipment, alert.bg representatives will review it for
damage and loss of value of the goods as a result of testing them other
than what is necessary to establish their nature, characteristics and
good functioning.
4.2. The cost of delivery of the returned goods is at the expense of the User. The value of the delivery, if performed in accordance with paragraph 1 of these Conditions, will be BGN 4.90.
4.3. The return value of the goods will be deducted from the price of the entire order paid for the goods by the User.
4.4. The
value of the order, after deduction of the amount under item 4.3, will
be transferred to the bank account specified by you within 14 business
days of receipt of the returned merchandise.
Returning swimsuits:
Bathing suits can not be returned due to a hygienic point of view.
According to Art. 57 of the CPA, for individual size orders, you can not claim the return of the goods.
Ordering clothes in sizes XXL and XXXL and larger can be replaced but not returned.
For more information visit http://alert.bg.
e-mail: [email protected]
Order Phone: 0700 20 995;
Greetings from the Alert team!
Online dispute resolution:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=BG